Contact Us

Thank you for visiting Luxe Lattice.

We value clear communication and encourage customers to contact us with questions regarding orders, products, shipping, returns, refunds, or other general inquiries.

This page explains how you can reach our support team and what information may be helpful when contacting us.

How to Contact Us

Customers can contact Luxe Lattice using the following methods:

Email: support@luxelattice.store

Chat Support: Available 24 Hours a Day, 7 Days a Week

Business Information

Business Name: Luxe Lattice

Business Address:
2990 E 110th Dr Northglenn, Colorado 80233, United States

Business Hours:
Monday – Friday
09:00 AM – 05:00 PM (GMT-6)

Customer Support

Our support team can assist with inquiries related to:

Order status
Product information
Shipping inquiries
Delivery concerns
Return requests
Refund requests
Website-related questions
General customer support

Customers are encouraged to provide complete and accurate information when submitting a request.

Order-Related Inquiries

If you are contacting us about an order, please include:

Full name used during checkout
Order number (if available)
Email address associated with the order
A detailed description of your inquiry

Providing accurate information helps us identify your order and respond more efficiently.

Shipping Questions

For shipping-related inquiries, customers may contact us regarding:

Order processing status
Shipment updates
Delivery concerns
Tracking information (when available)

Please note that shipping and delivery timelines are explained in our Shipping Policy.

Returns & Refund Requests

Customers wishing to request a return or refund should contact us before sending any item back.

When submitting a return request, please include:

Order number
Product name
Reason for return
Relevant details regarding the request

Returns are handled according to our Returns & Refunds Policy.

Response Times

We make reasonable efforts to review and respond to customer inquiries during business hours.

Response times may vary depending on:

Inquiry volume
Business hours
Weekends or holidays
The complexity of the request

Submitting multiple requests for the same issue may increase processing time.

Customer Responsibility

Customers are responsible for providing accurate contact information when:

Creating an account (if applicable)
Placing an order
Contacting customer support

This includes:

Correct email address
Accurate phone number (if provided)
Correct order information

Luxe Lattice is not responsible for communication issues resulting from incorrect information provided by customers.

Business Address Information

Our listed business address is provided for business and correspondence purposes.

Customers should contact us before sending:

Returns
Documentation
Written correspondence

Unauthorized returns or packages may not be accepted.

Communication Standards

To help maintain effective communication, customers are encouraged to:

Provide accurate information
Clearly describe their inquiry
Allow reasonable time for a response
Communicate respectfully

We aim to address inquiries in accordance with our store policies and procedures.

Policy-Related Questions

If you have questions regarding any of our policies, you may contact us for clarification regarding:

Privacy Policy
Shipping Policy
Returns & Refunds Policy
Payment Policy
Terms & Conditions

Customers are encouraged to review these policies before placing an order.

Updates to Contact Information

Luxe Lattice reserves the right to update contact information when necessary.

Any changes will be published on this page.

Contact Summary

Business Name: Luxe Lattice

Email: support@luxelattice.store

Chat Support: 24/7

Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-6)

Business Address:
2990 E 110th Dr Northglenn, Colorado 80233, United States

Final Note

We appreciate your interest in Luxe Lattice and welcome inquiries regarding our products, orders, and store policies.

For assistance, please contact us through the methods listed above.