Returns & Refunds Policy
This Returns & Refunds Policy explains the conditions under which customers may request a return and receive a refund for products purchased from Luxe Lattice.
By placing an order through our website, customers acknowledge and agree to the terms outlined in this policy.
Return Window
Customers may request a return within:
30 Days From The Date Of Delivery
Return requests submitted after the 30-day return period may not be eligible for review or approval.
Eligible Returns
Luxe Lattice accepts returns for both:
Defective Products
Returns may be requested if a product arrives:
- Damaged during transit
- Defective upon delivery
- Different from the item ordered
Customers may be asked to provide supporting information regarding the issue.
Non-Defective Products
Returns may also be requested for non-defective products within the return window, subject to the conditions outlined in this policy.
Return Conditions
To be eligible for a return, products should:
- Be returned within the applicable return period
- Be returned in their original condition
- Include all original components where applicable
- Not show excessive wear, misuse, or alteration
Failure to meet these conditions may affect return eligibility.
Return Authorization
Before returning any item, customers must contact Luxe Lattice to request return instructions.
Returns sent without prior authorization may experience processing delays or may not be accepted.
Return Shipping Costs
Customers are responsible for the cost of returning products.
This includes:
- Return postage fees
- Shipping carrier charges
- Related return shipment expenses
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
Return Labels
Luxe Lattice does not provide prepaid return labels.
Customers are responsible for arranging and purchasing their own return shipping services.
Exchanges
At this time, Luxe Lattice does not offer product exchanges.
Customers wishing to purchase a different product may place a new order through the website.
Inspection of Returned Items
Returned products may be reviewed after arrival.
The purpose of the review is to:
- Verify return eligibility
- Confirm the returned item matches the order
- Assess compliance with this policy
Approval of a return is subject to this review process.
Refund Eligibility
Refund eligibility is determined after the returned item has been received and reviewed.
If approved, the refund will be processed according to the terms outlined below.
Refund Method
Approved refunds will be issued to the original payment method used during the purchase whenever possible.
The availability of a refund method may depend on payment provider requirements.
Refund Processing Time
Once a return has been received and approved, refunds are typically processed within:
10 Business Days
Processing times may vary depending on:
- Financial institutions
- Card issuers
- Payment providers
- Banking procedures
Late or Delayed Refunds
In some situations, refunds may take additional time to appear in a customer’s account after processing has been completed.
If a refund has not appeared after the expected timeframe, customers should:
- Review their account statement.
- Contact their payment provider.
- Contact their bank or card issuer.
- Contact Luxe Lattice if further assistance is required.
Additional processing delays may occur outside our control.
Incorrect or Damaged Products
If a customer believes they received:
- An incorrect item
- A damaged item
- A defective item
They should contact our support team as soon as reasonably possible and provide relevant order information.
Supporting documentation such as photographs may be requested to assist with review.
Returned Packages
If a shipment is returned due to:
- Incorrect address information
- Failed delivery attempts
- Refused delivery
Additional shipping charges may apply before the order can be shipped again.
Return eligibility and refund eligibility may be reviewed on a case-by-case basis.
Non-Returnable Situations
Returns may not be accepted in situations including, but not limited to:
- Requests submitted after the return window
- Products returned in a condition inconsistent with this policy
- Returns sent without authorization
- Returned items that do not match the original order
Each request will be reviewed based on available information.
Is there a restocking fee?
No.
Restocking Fee: $0 USD
Customer Responsibility
Customers are responsible for:
- Following return instructions
- Providing accurate return information
- Properly packaging returned items
- Retaining proof of shipment where available
Luxe Lattice is not responsible for return shipments that are lost, delayed, or damaged during transit back to us.
Policy Updates
Luxe Lattice reserves the right to modify or update this Returns & Refunds Policy at any time.
Any changes will be published on this page.
Contact Information
For return or refund inquiries, please contact:
Business Name: Luxe Lattice
Email: support@luxelattice.store
Chat Support: 24/7
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-6)
Business Address:
2990 E 110th Dr Northglenn, Colorado 80233, United States
Final Note
By placing an order through the Luxe Lattice website, customers acknowledge that they have read, understood, and agreed to this Returns & Refunds Policy, including the return window, refund processing timeframe, and customer responsibilities described herein.