Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered when you place an order through Luxe Lattice.

By placing an order on our website, you acknowledge and agree to the terms outlined in this Shipping Policy.

Order Cut-Off Time

The daily order cut-off time is:

05:00 PM (GMT-6)

Orders placed before the cut-off time on business days may begin processing on the same business day.

Orders placed after the cut-off time, on weekends, or on non-business days will be processed on the next available business day.

Business Days

Our business days are:

Monday – Friday

Orders are not processed on weekends or business closures.

Order Processing Time

After successful payment confirmation, orders are typically processed within:

1–3 Business Days

Processing activities may include:

• Order verification
• Product preparation
• Packaging
• Shipment preparation

Processing times are estimates and may vary depending on operational requirements.

Transit Time

After an order has been shipped, the estimated transit time is:

6–9 Business Days

Transit times are provided as estimates and may vary depending on destination, carrier operations, weather conditions, or other external factors.

Total Delivery Time

The estimated total delivery time is:

7–12 Business Days

This estimate includes:

• Processing Time: 1–3 Business Days
• Transit Time: 6–9 Business Days

Delivery estimates are not guarantees and may vary based on circumstances outside our control.

Shipping Charges

Luxe Lattice applies a flat shipping fee of:

$15 USD Per Order

Shipping charges are displayed during checkout before the order is submitted.

Shipping Carriers

Orders may be shipped using third-party shipping providers selected based on logistics requirements and delivery location.

Shipping providers may include:

• USPS
• UPS
• FedEx
• DHL
• Other available logistics providers

Carrier selection may vary from order to order.

Order Tracking

Tracking information may be provided after shipment when available from the carrier.

Customers can use the tracking information provided to monitor shipment progress directly through the carrier.

Availability of tracking services may vary depending on the shipping method and destination.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

This includes:

• Full name
• Shipping address
• Postal code
• Email address
• Contact information

Luxe Lattice is not responsible for delays, delivery failures, or additional costs resulting from inaccurate or incomplete information submitted by the customer.

Incorrect Email Address or Contact Information

Customers are responsible for ensuring that their email address and contact information are accurate at the time of purchase.

If a customer provides:

• An incorrect email address
• Invalid contact information
• Incomplete contact details

Luxe Lattice may be unable to provide order updates, shipping notifications, or other order-related communications.

Any issues arising from inaccurate customer-provided information remain the responsibility of the customer.

Delayed or Late Deliveries

Shipping carriers occasionally experience delays due to factors beyond our control, including:

• Weather conditions
• Transportation disruptions
• Carrier operational delays
• High shipping volumes
• Natural events
• Customs processing (if applicable)

Delivery dates are estimates only and cannot be guaranteed.

Luxe Lattice is not responsible for carrier-related delivery delays once an order has been shipped.

Lost or Missing Packages

If a package is marked as delivered but cannot be located, customers should:

1. Verify the shipping address provided during checkout.
2. Check with household members, neighbors, or building management.
3. Contact the shipping carrier for additional information.
4. Contact our support team if further assistance is needed.

Investigations regarding lost packages may depend on carrier procedures.

Returned Packages

Packages may be returned to the sender for reasons such as:

• Incorrect shipping address
• Failed delivery attempts
• Refused delivery
• Incomplete address information

If a package is returned, additional shipping charges may apply for reshipment.

International Shipping

Where international shipping is available, customers are responsible for any applicable:

• Customs duties
• Import taxes
• Government fees
• Clearance charges

These charges are determined by the destination country and are not controlled by Luxe Lattice.

Shipping Restrictions

Certain products or destinations may be unavailable for shipment due to logistical, regulatory, or carrier limitations.

Order availability may vary depending on destination.

Policy Updates

Luxe Lattice reserves the right to modify or update this Shipping Policy at any time.

Any updates will be posted on this page.

Contact Information

For shipping-related questions, customers may contact us:

Business Name: Luxe Lattice

Email: support@luxelattice.store

Chat Support: 24/7

Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-6)

Business Address:
2990 E 110th Dr Northglenn, Colorado 80233, United States

Final Note

By placing an order through Luxe Lattice, customers acknowledge and agree to the shipping terms, delivery estimates, shipping charges, and customer responsibilities described in this Shipping Policy.